Alaa Bou Nasreddine
Logistics/ Sales/ Customer relationship/ Restaurant/ Manager
Address:
Bein El Jisrein, South Area, Villa # 20 Um El Nar, Abu Dhabi
Abu Dhabi, United Arab Emirates
Email Address: alaabn@yahoo.com
Day Phone Number: +00971.508689322
Mobile Phone Number: +00971.508689322
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Career Objective
Looking for a career opportunity in a professional organization where i can utilize and develop my experience and skills and contribute to the company's growth.
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Personal Information
Birth Date: 28 June 1979
Gender: Male
Nationality: Lebanon
Visa Status: Residency Visa (Transferable) (United Arab Emirates)
Marital Status: Married
Number of Dependants: 1
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Professional Experience
August 2004 - Present: Operations manager/ Business manager/ Logistics Supply Manager
Sumer Project Management - Iraq
Company Industry: Catering/Food Services
Job Role/Department: Management
Managing different sectors in the company (Restaurant, Logistics supplies/ software department and construction materials sales department).
In Logistics, i was responsible for managing processes involved in a supply chain and liaises with a variety of parties, including suppliers of raw materials, manufacturers, retailers and, increasingly, consumers.
Co-ordinate processes to ensure customer satisfaction.
I was involved in transportation, stock control, warehousing, and ensuring structures are in place to monitor the flow of goods and materials.
Forecasting of stock levels, delivery times, transport costs and performance evaluation.
Work Activities:
Monitoring the quality, cost and efficiency of the movement and storage of goods.
Co-ordinating and controlling the order cycle and associated information systems.
Liaising and negotiating with customers and suppliers.
Developing business by gaining new contracts, analyzing logistical problems and producing new solutions.
Implementing health and safety procedures.
As Restaurant Manager, i was ensuring that restaurants operate efficiently and profitably whilst maintaining their reputation.
Maintaining high standards of food, service and health and safety.
Work Activities:
Taking responsibility for the business performance of the Restaurants.
Analyzing and planning the sales levels and profitability.
Organizing marketing activities, such as promotional events, discounts..
Preparing reports, including staff control, food control and sales.
Creating plans for department sales, profit and staff development.
Setting budgets.
Planning and co-ordinating menus.
Managing staff throughout their shift and providing them with feedback.
Dealing with customer complaints.
Recruiting, training and motivating staff.
Organizing and supervising the shifts. Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.
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January 2005 - August 2005: Restaurant Manager
Pars Palace Restaurant
Abu Dhabi, Khalidiya Street, United Arab Emirates
Company Industry: Restaurant
Job Role/Department: Management
Responsibilities:
- Prepare schedules for all personnel according to the forecast and within the limits of the staffing guide
- Conduct regular training sessions: guest care, service standards, up-selling approach, product knowledge, etc.
- prepare and issue duty schedules for the assigned team
- Ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.
- Evaluate the performance of the assigned team and initiate internal promotions
- Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handle the welcome and seating of arriving guests with the assistance of the hostess.
- Maintain a professional / friendly relationship with the outlet patrons
- establish and update the outlet’s database of regular guests.
- Tour the outlet and all related areas frequently ensuring the highest possible cleanliness and maintenance standards
- Resolve guest complaints immediately
- Ensure that all mise en place is done according to the whole day’s service requirements.
- Establish a close working relationship with the kitchen and liaises with the chef about menu changes, menu presentations and live cooking activities in the outlet.
- Control / counter signs all store requisitions (operating material, food products and beverages) and ensures their accurate delivery.
- Maintains staff attendance sheets and other payroll related documents, to be signed by the Department Head and submit them for signatures at the end of the month.
- Responsible to meet and maximize the budgeted monthly revenue of the respective outlet, by exercising constant control of the operational expenses.
June 2003 - August 2004: Sales Executive
Marriott Vacation club
Lebanon
Company Industry: Hospitality
Job Role/Department: Sales
I was selling:
1- The hotel properties
2- Time sharing
3- Loyality cards
My duties were:
-Building and maintaining good relation with clients.
-Selling our products to existing clients and introducing them to new clients.
-Achieving a monthly target
-Ensuring that the company’s quality standards and image are maintained.
-Completes jobs responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
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April 2001 - June 2003: Restaurant Manager
Bliss House
Beirut, Lebanon
Company Industry: Restaurant
Job Role/Department: Management
Bliss house is a chain of fast food restaurant, serving, B.B.Q, sandwiches, juices and Cocktails.
My responsibilities were:
-Supervise total catering operations and providing high quality standards.
-Manage the preparation and service of food and refreshments, as well as clean up.
-Supervise directly catering employees with responsibility for hiring, discipline, performance reviews
-managing accounts, payroll, and preparing Balance sheet
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September 1999 - March 2001: Bartender
Atlantis Restaurant and Night club
Lebanon
Company Industry: Restaurant
Job Role/Department: Other
- Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen, Stewarding and Cashiers.
- Works as per the outlets duty schedule and shifts
- Observes and corrects pouring practice of all bar staff to avoid excess wastage.
- Participates in weekly alcohol and liquor inventory
- Develops together with the outlet manager theme events, drink promotions and incentive arrangements.
- Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable
- Works towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours.
- Prepares Store requisitions / Bar requisitions
- Welcome arriving guest and ensures prompt service.
- Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship
- Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
- Handles guest complaints directly or refers them to the Bar Manager
- Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
- Aware of basic cashier work and handles payments promptly and efficiently.
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May 1996 - September 1999: Manager
Tarabish Restaurant
Lebanon
Company Industry: Restaurant
Job Role/Department: Management
Starting as assistant chef specializing in juices and Italian Ice-Cream, Then promoted to a chef after 1 year of experience.
In the middle of 1997, i was promoted to a floor manager, where i was responsible of:
-Customer services
-Team management
-Purchasing.
-Supervising and maintaining high quality.
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Education
June 2004: Eastern Blueridge University, United States
Bachelor's degree/higher diploma, Hotel Management
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Career Level
Career Level: Mid Career (Over 2 years experience)
Notice Period to Work: Immediately
Last Monthly Salary: US$4,000
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Target Job
Job Location: UAE
Industry: Customer Service; Hospitality/Tourism; Catering/Food Services/Restaurants; Sales; Administration; Marketing; Management; FMCG
Employment Type: Employee
Employment Status: Full time
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Skills
Skill Skill Level Years of Experience Last Used
management Intermediate More than 2 years 1 month or less
good communicator Expert More than 5 years 1 month or less
Dedicated Expert More than 5 years 1 month or less
Ability to deal with people and to convince them Expert More than 5 years 1 month or less
Computer (word, excel, office, power point, internet..) Expert More than 10 years 1 month or less
Leadership Expert More than 5 years 1 month or less
Languages
Language Skill Level Years of Experience Last Used
Arabic Expert More than 10 years 1 month or less
English Expert More than 5 years 1 month or less
French Intermediate More than 5 years 3 months or less
Italian Intermediate More than 2 years 7 months or less
