Yasir A. Karam
PO.Box 42215, Abu Dhabi, UAE
Mobile: +971-50-5666261
Home: +971-2-6454206
yasirkaram@gmail.com
Objective: IT Service Manager, Consultant, Enterprise Architect, IT Strategist, 13 years of experience in IT business alignment, business automation, consultancy, IT architecture, design, integration, business process profiling, BPM, ERP, Services Oriented Architecture, networking, web services, RDBMS and web development.
Name: Yasir A. Karam
Preferred Locations: UAE, GCC
Marital: Married
Children: 2
Driving License: UAE (own a car)
Availability:1 Month Notice
Skills
BI: BPM, BPO, business process re-engineering, performance based management, project management, IT baseline/strategy, PMBOK, IT portfolio management, IT governance, IT roadmap/assessment and value creation.
Operating Systems DOS 3.0-6.0, Windows NT/2000/2003, RedHat /Fedora/SuSE, RedHat 6.0-9.0, SCO Unix, Novel Netware 3.11.
Software Engineering: UML, prototyping, MDA, requirement management, Data Mining, BPM, BPEL, BPMN, Agile SD.
Enterprise Architecture: SOA, TOGAF, Zachman
IT Service Management: ITSM, ITIL, SLM, SD, SS
Tools: MS Project 2007, Visio 2007, SmartDraw 7.0, MS Office, DOORS, ArgUML, ActiveVOS
Programming (VB, VBA, ASP, PHP, HTML, DHTML, JavaScript, CCS, Delphi, Bash scripting, .NET, XML, WML, Web Services, WAP).
Database MS Access, MSSQL, RDBMS, ERD, ANSI SQL, Firebird, MySQL
Engineering: MATLAB, Minitab, Wika.
Education:
MPhil 7/2004 8/2007
Software Engineering-Autonomic Computing,
School of Computing and Mathematical Sciences,
Liverpool John Moores University, Liverpool, UK
Supervised by Prof. A. Taleb Bendiab
BSc Computer & Control Systems Eng. 1987-1992
Control Systems and Computer Eng. Dept.,
University of Technology, Baghdad, Iraq
IT Governance CoBIT 4.0
SMME CoBIT 4.0
ITSM Service Support
SMME ITSM Service Support
Certified ZapThink SOA Architect
Zapthink Bootcamp, AUD, Dubai
ITSM Service Delivery
SMME ITSM Service Delivery
Certified ITIL Foundation v 3.0
EXIN 101
PMI + Arabian Chapter Member
(Project Management Institute)
AMBCS (membership # 990187038)
Associate Member of British Computer Society
MCP (Microsoft Certified Professional)
Web Application Development Using MS Visual InterDev 6.0 Exam 70-152
Microsoft Networking Essential
Exam 70-75
MIEU
Member of the Iraqi Engineers Union
Training & Certificates
2008 4 days CoBIT 4.0 IT Governance - SMME, DKV, Dubai 12/2008
IT Governance using CoBIT 4.0 Framework
2008 5 days ITSM Service Support course at SMME, DKV, Dubai 11/2008
ITSM Service Support
2008 4 days ZapThink Certified SOA Enterprise Architect SOA Enterprise Architecture course at AUD, Dubai 10/2008
SOA Enterprise Architect
2008 5 days ITSM Service Delivery course at SMME, DKV, Dubai 7/2008
ITSM Service Delivery
2008 Cambridge Training Centre Abu Dhabi, UAE
PMP (Project Management Professional Guide to PMBOK) PMI (40 hours)
2008 Impetus Dubai Knowledge Village Dubai, UAE
ITIL Foundation v 3.0 21 hrs
2003 New Horizons Abu Dhabi, UAE
.NET Bootcamp (144 hour)
Introduction to .NET programming (24 Hours)
Programming with VB.NET (24 Hours)
Programming with ASP.NET (24 Hours)
Introduction to ADO.NET programming (24 Hours)
Securing .NET application (24 Hours)
COM+ programming with .NET framework (24 Hours)
2001 Executrain Amman, Jordan
Mastering Web Application Development Using MS Visual InterDev 6.0 (24 Hours)
1998 International Centre for Computer Studies Amman, Jordan
Visual Basic 5.0 Programming (30 Hours)
1994 National Computer Centre Baghdad, Iraq
FoxPro 2.5 Programming (20 Hours)
1994 National Computing Centre Baghdad, Iraq
3d studio max 3.0 an introduction (15 hours)
Languages
Arabic Excellent (Mother tongue)
English Excellent IELTS 6.0/9.0
French Basic (25 Hours)Le Alliance De Fransais, Abu Dhabi, UAE
Experience
4/2008 Now - Abu Dhabi Judicial Department
Service Level Manager
Duties
o Accountable for service level definition, targets, polices, service level availability, development, maintaining and monitoring vendor SLAs, UCs
o Accountable for service portfolio management (maintenance of service catalogue)
o Accountable for developing, maintaining & monitoring OLAs, service availability, service continuity
o Consulted as member of all vendor evaluation, selection process
o Consulted for preparation and review of RFIs, RFPs, technical vendor proposals
o Consulted for gathering requirements, baseline analysis and gap analysis.
o Responsible of developing service portfolio, service catalogue
o Responsible for developing service target levels for all IT services in the department
o Design and review service metrics (KPIs) that identify the success of the services being utilized, recommend and coordinate implementation of changes to ITSM services to improve metrics
o Accountable for maintaining and managing all legal issues, claims, conflicts analysis for all project service agreements, service level agreements
o Accountable for formulating, agree and maintain an appropriate SLM structure for the Service Delivery
o Reviewing existing services, negotiating with the customers
o Reviewing, record management of the underpinning contacts/ SAs of 3rd party service providers/vendors
o Implementation of service improvement policy and processes, establishing priorities and planning for service growth
o Supported in the Accounting process to cost services and recover these costs
o Design, map out, get buy-in for, and maintain the most appropriate SLM structure
o Negotiate, get buy-in for, design, and maintain SLAs with internal customers
o Work with Change Managers to understand the SLM requirements for proposed new services
Projects
- ITSM/ITIL
o ISC leader (ITSM/ITIL): manage the ITSM ISC team of 3 members on weekly basis, monitor project plan, kick-offs, activity percentages, performance and quality plans
o Responsible for monitoring and control over implementation plans as domain expert,
o Process liaison (ITIL)
- Enterprise Architecture Initiative: Consultant, SOA Architect, deign models, meta models, business case, service models, security model, governance framework modelling, extraction of business LOBs conceptual model, BPMN modelling, Web Services and BPEL modelling.
- IT Strategy: Consultant and member at ISC, for developing IT baseline, IT Vision & Mission, review and approve IT Strategy, Initiatives & Operational Action Plan, Performance Indicators, process maturity assessment and strategic plan.
- Legal Research: Main consultant, intelligent text mining, Arabic text indexing, class extraction, semantic wording, summarising of legal documents
- Enhancement of Software Development/Project Management Lifecycle (SDLC) Initiative: Team lead and main consultant, business architect, to deploy Agile Model Driven Architecture/Modelling methodologies; , Agile requirement /management/engineering, UML modelling, design patterns, agile software project management tools, RUP, Scrum at application development division. Used tools from Telelogic like DOORS, Tau, SA, Synergy.
- ADJD Web Presence: Managed www.adjd.gov.ae site project from initiation, kick-offs, planning, CAB management, change lifecycle, process flow, QA reports, SEO, roadmap of future enhancements end-to-end, single point of contact with web vendor for the project duration of 45 days
- Processes, Polices and Procedures: Principal consultant, team leader for developing and maintaining IT processes, policies and procedures end-to-end for more than 75 SOPs.
1/7/2001-1/4/2008 Al - Wataniya Group
(A multinational group of companies and brands specialized in publishing, advertising and marketing, brands below allegedly owned by same group)
1/6/2005-1/4/2008 Al Waseet Intl (AWI FZ-LLC, DMC, Dubai, UAE) www.alwaseetintl.com
IT Manager MENA (Full Time)
Team leader of 12 IT supervisors in 23 branches.
IT management (infrastructure) reported to MD for 23 operations at Egypt, KSA, Kuwait, Bahrain, Qatar, Syria, UAE and Sudan of Al Waseet Magazine primarily in-charge of planning and managing KPI development, risk, capacity, maturity models, IT facility, IT projects & programs, R&D, setting up IT strategy, annual budget, procurement, recruitment and mentoring, IT operations, service delivery.
Liaise with application development dept. in Beirut in courses of new updates, release mgmt, requirement specification/engineering.
Led project of implementing ITSM/ITIL best practices at all branches, services design, delivery and support.
IT facility and infrastructure project manager for Al Waseet branches at Qusais, Abu Dhabi and DMC
Developing SOP following ISO 9294, ITIL, ISO 20000-1 and ISO 17799 codes of practice.
IT contact person with FDS Ltd. (Franchise Development Services Ltd. Dubai) for project "AWI Franchising Program" for developing franchisee documentation kit. Preparation of all pre-requisites for short and long-run new operations.
Charged with enterprise architecture design for the group network, from information systems, business, people, processes, applications modelling using TOGAF, Zachman, MDA, DoDaf best practices.
Enterprise resource planning; ERP "Advisor One" system and operation management for 19 branches; planning, balanced scorecards, workflow and process management, backup strategies, auditing and monitoring with enterprise reporting, (Classified Booking, Display Ads Booking, Pre-Flighting, Production, Targeted Mass Mail, Distribution, Collection, Finance, Sales, Merchandise and CRM).
Charged with R&D and IT consultation, development of new business plans, requirement engineering delivering value to customers with reduced TCO.
Network design, implementation and management of hybrid LAN, WAN networks, with MAC Windows and Linux platforms.
1/7/2002-31/5/2005 Shoot LLC, Al Waseet, Layalina (Abu Dhabi operations)
IT Manager (Full Time)
Project manager for Shoot LLC. IT branch; facility, infrastructure and operations; Abu Dhabi, Dubai and Al Ain end-to-end.
Solution architect and R&D for open source and Linux, plans to re-map all IT services architecture over OSS, projects included technologies; Squid, Samba, CommuniGate, Kolab, Apache, PHP, MySQL, Firebird, Shorewall firewall, BIND, DHCPD, Rsync, SNMP, NFS, HylaFax, OpenLDAP, Jabber, ClamAV services.
ERP "STM (Scratch Ticket Management)" system and operations management, business process optimization, process management, workflow auditing and monitoring, risk management (analysing and planning) for daily operations of inventory control, daily handover, daily cash, validation, prize control and financial.
Network management and security infrastructure for VOIP project, firewalls and routers management using Cisco PIX, 3Com manageable switches, Windows 2003/Linux servers.
1/7/ 2001-4/6/2002 Shoot LLC (Amman operations)
IT Supervisor (Full Time)
Network administration for Windows NT, 2000 standard server, multi-domain administration, ADS, ISA, Exchange server 6.0.
Linux administrator and Interbase DBA.
Operations management for ERP "STM (Scratch Ticket Management)" with 6 core processes of inventory control, daily handover, daily cash, validation, prize control and financial. I have been involved in auditing and monitoring, daily risk analysis reports "Ticket Validation Risk and Security Management Plan".
1/9/2000-1/7/2001 Jormall.com (An e-commerce/e-business consulting) Amman, Jordan
Web Manager (Full Time)
Web project escalator for clients off shored, coordination of kick-off meetings, schedules, task/resource tracking and liaison.
Web server, security, and hardware maintenance; web training; and web support services. coordinates and tracks work flow, schedules, projects.
Web developer (ASP, COM, CSS, DHTML, CGI)
MSSQL 6.0 + MS Access web database design (ERD, data models, data flow).
